Responsible Gaming at Casino Days

Our commitment as an operator

Casino Days holds licence number OGL/2023/159/0076 issued by the Curaçao Gaming Control Board, and player protection obligations sit at the centre of that authorisation rather than at its edges. Our compliance team reviews account behaviour, deposit patterns and session frequency on an ongoing basis so that concerning activity is identified by us, not only self-reported by players.

We do not target promotional messaging at accounts showing markers of harm, and we exclude self-excluded and cooled-off players from all marketing lists within 24 hours of the request being logged. Where an account shows escalating deposit attempts following heavy losses, our team may contact the player directly or apply a temporary hold while we speak with them.

Staff who handle player conversations complete refresher training on recognising harm indicators and on how to respond without judgement. A player who tells us they are struggling will not be pushed toward a smaller limit as a retention tactic when a full break is the more honest answer.

Tools available in your Casino Days account

Deposit ceilings can be configured on a daily, weekly or monthly basis from the safer gambling panel in your account settings. Reductions apply the moment you confirm them; increases are deliberately delayed and require a cooling period plus a second confirmation, so a decision made in the heat of a session cannot take effect during that session.

Loss limits cap the net amount you can lose across a chosen period regardless of how much you redeposit, and wager limits cap total turnover. Session reminders display elapsed time and net position at intervals you choose, from fifteen minutes upward, and reality checks require an active acknowledgement before play resumes.

Cool-off periods lock the account for a fixed span between 24 hours and six weeks. Self-exclusion runs from six months to five years and cannot be reversed early under any circumstances, including a written request from the account holder. Once a self-exclusion is applied, the account is closed to new deposits, any withdrawable balance is returned, and duplicate registrations we detect are terminated.

Recognising when play has changed

Difficulty is rarely announced by a single dramatic event. More often it shows up as chasing a loss that felt unfair, playing longer than intended because a session has not yet balanced out, or beginning to time play around when other people in the household are asleep.

Other indicators worth taking seriously include borrowing to fund a deposit, moving money earmarked for rent, power or groceries into a gaming balance, feeling irritable when unable to play, or finding that winning no longer produces the satisfaction it once did. Concealing the scale of play from a partner or family member is among the most reliable signs that the activity has stopped being recreational.

If several of these describe your recent months, the most useful step is to pause before reasoning about whether the pattern is serious enough to act on. A cool-off costs nothing and can be allowed to lapse if your assessment changes.

Age verification and account integrity

Play at Casino Days is restricted to individuals aged 18 or over. New Zealand players are verified against identity and address documentation before withdrawals are processed, and we will close any account established with falsified age details, voiding associated winnings while returning verified deposits.

Adults sharing a device with minors should use parental control software to restrict access to gambling content. Products such as Net Nanny and Qustodio operate at the device level and cannot be bypassed by clearing a browser session. Never save payment credentials or allow automatic login on a shared computer.

Accounts are single-holder. Permitting another person to play on your account, particularly someone who has self-excluded elsewhere, breaches our terms and will result in closure.

Support for New Zealand players

Help in New Zealand is free, confidential and available without any obligation to stop playing as a condition of talking to someone. Services can support the person gambling and also family members affected by someone else's play.

Our support team can apply any limit, cool-off or exclusion on your behalf if you would rather not navigate the settings yourself. Send a message from your registered email address and we will confirm in writing once the restriction is live, along with the exact date and time it expires.

Where to get help

• Gambling Helpline Aotearoa — free 24/7 on 0800 654 655 or text 8006 (New Zealand)
• Safer Gambling Aotearoa — free counselling and face-to-face support nationwide, 0800 664 262
• Casino Days safer gambling desk — accessible from the Responsible Play panel in your account or by email to our support team