Contact Casino Days Support in New Zealand

Choose the channel that fits your question

Most queries are settled fastest in live chat, where the Casino Days support team is on hand around the clock in English, French and Norwegian. It is the right choice for anything time-sensitive: a sportsbook wager that has not appeared in your bet history, a deposit that has not credited, or a bonus you want applied before the session moves on.

Email support suits everything that needs detail or documents — verification files, a written record of a dispute, or a longer account question. Send it from the address registered on your account so the team can match it without extra checks, and include your username plus the date and time of the event you are asking about.

What happens after you get in touch

Live chat replies land in the same window you are already in. Email is answered in the order it arrives, so a single message with the full picture moves faster than several short ones. For payout questions, remember that Casino Days completes identity verification (KYC) before your first withdrawal, and that Visa, Mastercard and Interac payouts are processed in one to two days with no withdrawal fees applied.

The on-site FAQ already covers the ground most players in New Zealand ask about — registration, bonus terms, wagering, payment methods and account limits — and it is worth a look before you write in.

Play limits and outside help

Casino Days operates under a Curaçao Gaming Control Board licence and is strictly 18+. If gambling has stopped being entertainment, support can apply limits or a self-exclusion on request, and independent help is available from GambleAware, GamCare, Gambling Therapy, GamBan and BetBlocker.